A smile, a nod, a quick acknowledgement: Effective use of non-verbal communication. Much has been made of EQ (Emotional Intelligence Quotient) of late, as a rounding out of the older IQ concept (see Daniel Goleman’s 1996 groundbreaking book, “Emotional Intelligence: Why it can matter more than IQ”).
IQ primarily deals with math and verbal skills; vital [...]
Posts under ‘Customer Service’
Sep 05
