The Collier Companies Fall 2013 Conference of Champions featured a two day “Speed of Trust” seminar by FranklinCovey
#3 Create Transparency:
Transparency is being open and reflects the principles of honesty, integrity and genuine authenticity. What you see is what you get. You are up front with no hidden agendas. Things are out in the open. The ‘elephants in the room’ are discussed, there are no ‘unmentionables’.
As always there is responsible balance: We also honor the principles of demonstrating respect and valuing privacy. We have legal and fiduciary duties to stay silent in many areas including medical records, lawsuits and personnel files. Common sense, tact and good manners tell us what matters should stay confidential including private conversations or other information that we do not have the right to talk about or that spreading would do more harm than good. A pure, loving heart and a clear, thinking mind should be our constant guide.
#4 Right Wrongs:
Righting wrongs is about action, not words. It is about BEHAVING your way out, not just trying to talk your way out. Righting Wrongs includes;
- sincerely acknowledge responsibility,
- making an explicit statement of your willingness to make restitution,
- clear commitment to honorable behavior in the future.
Taken together and executed in a timely manner; these actions constitute a tangible path to recovery.
One counterfeit of Righting Wrongs is the pseudo apology, the “I’m sorry but…” i.e. an apology followed by an excuse where one attempts to shift responsibility. The opposite is the cover-up, where one attempts to conceal an error instead of correcting it. The result in both cases is usually a double ‘Trust Tax’, where value and trust is lost both because of the original offense and then again by the insincerity of the fake apology or by the inevitable discovery of the cover-up.
“The reality is that everybody makes mistakes.
The issue isn’t whether you will make them,
it’s what you will do about them.
It’s whether you will choose the path of humility and courage
or the path of ego and pride.”
- Stephen M.R. Covey, 1932-2012, Speed of Trust