"The Man, The Mission, The Passion" Husband, Father, Attorney, CPA, Steward Leader, Entrepreneur, MBA, Author, Builder, HBS OPM 25 Class, Mentor, Teacher

Monthly Archives: October 2014

A Customer’s Gift

While criticism may be challenging to cope with on a personal level, a customer’s complaint is a GIFT. Customers in effect are offering a business “Free Consulting!” Yes, a few are just looking for extra’s or are perpetually dis-satisfied but most have real points to make. For each customer that complains, there are often many […]

Watering the Seeds of Happiness

Happiness is our natural state. Watch children. Most of the time, they are “Smile Factories”, endlessly delighted, pumping out smiles, eyes sparkling, full of joy and excitement about the world around them. Somewhere along the way we tend to lose that ability to find happiness in every present moment. Life happens, pain, rejection and disappointment […]

Self Discipline: The Breakfast of Champions

  This blog was originally posted May 28, 2013.  dis·ci·pline (d s-pl n) n. 1. Training expected to produce a specific character or pattern of behavior, especially training that produces moral or mental improvement, knowledge that develops self-control, character Discipline and self-discipline are often used interchangeably, yet they are as different as night and day. […]

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